Review our 100% Lifetime Authenticity Guarantee, Return & Inspection Policy, and Insured Transit terms.
Every luxury handbag and accessory sold by Madison Avenue Couture is guaranteed 100% authentic for life. Our authenticators have physically inspected tens of thousands of Hermès and Chanel creations since 2010. We verify the date blind stamps, artisan markings, font embossing, metal alloy weight, and signature hand saddle-stitching before any item is certified for catalog sale.
We provide a 24-hour inspection period starting from the exact moment FedEx confirms delivery handover. To qualify for a return or exchange, all original Madison Avenue Couture security tags must remain fully intact and untampered, and the bag must be in its original, pristine condition with all accessories, boxes, and ribbons included.
All domestic United States orders ship via FedEx Priority Overnight with full transit insurance coverage. Direct adult signature (21+) is mandatory upon receipt. International orders are handled with insured DHL Express Worldwide or FedEx International Priority.