Frequently Asked Questions for Luxe Collectors & Madison Avenue Couture
Yes! We welcome clients to our private Manhattan showroom located at 485 Madison Avenue, 20th Floor, New York, NY 10022. Private appointments ensure personalized, dedicated viewing time with our luxury handbag specialists. Book your consultation through our appointment page.
Selling is discreet and simple. Complete our online appraisal form with photos and specifications of your bag. Our acquisitions department will provide a competitive buyout offer or consignment quote within 24 business hours. Upon agreement, we issue a fully insured prepaid shipping label, verify the piece in our New York office, and disburse payment via […]
Yes, we ship globally to over 80 countries via insured DHL Express Worldwide or FedEx International Priority. International recipients are responsible for any destination duties, taxes, or import levies imposed by local customs authorities.
All in-stock orders ship within 1 to 2 business days. Domestic US shipments are dispatched via FedEx Priority Overnight with full declared value transit insurance and adult signature required upon delivery.
Due to high collector demand and the rare one-of-a-kind nature of our Hermès and Chanel curation, items cannot be held without a confirmed non-refundable deposit. Please contact our Manhattan concierge team directly for customized acquisition terms.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), bank wire transfers, Affirm flexible financing, Apple Pay, and Google Pay. Wire transfer clients may qualify for preferential expedited clearing.
Authentication is conducted in-house by luxury handbag specialists with decades of combined forensic appraisal experience. We assess symmetry, hardware weight and composition, foil stamp typography, hand saddle-stitching, blind date stamps, and leather scent to ensure zero counterfeit or altered items ever enter our inventory.
Yes. Every single item at Madison Avenue Couture is guaranteed 100% authentic. Our team of expert authenticators subjects each piece to a rigorous multi-point physical inspection examining leather grain, hand-stitching angles, hardware engraving, date blind stamps, and artisan hallmarks before being offered for sale. We back every purchase with our 100% Lifetime Authenticity Guarantee.
